A strategic platform has to be broad enough to support a range of business functions while being open, extensible and modular at the same time, according to Forrester ...

Although companies originally invested in call center technology to provide multi-channel communications to improve the customer experience, it has actually dramatically deteriorated the customer ...

Vendors are pushing platforms, but features, functionality, and definitions vary. Here’s a list of “must have” cybersecurity platform attributes.

Chord, a Platform as a Service for modern commerce, which combines headless commerce and data infrastructure, announced a $15 million Series A extension today.

The shift to virtual meetings has become essential for communication and teamwork, regardless of location. However, selecting the right platform can be challenging, and mistakes can lead to ...