How are you using Artificial Intelligence (AI) to accelerate delivery while reducing costs?” More than ever, government ...

Amazon Connect is another example of how AWS is moving up the cloud food chain after gaining a dominant position in infrastructure as a service.

The first enhancement that AWS introduced for Amazon Connect today is an AI-powered segmentation tool. It can scan a company’s customer base for buyers with similar interests.

Amazon Web Services, Inc., today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to d ...

Amazon introduced multiple new features today to its Contact Center product, designed to help improve customer service agent performance.