Hatem Ali/AP "It's usually a 240-bed capacity," El-Mokhallati told CBS News of the hospital. "We have expanded the capacity to be 370 by opening a field hospital in the parking area.

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Once an area of tension or a hospital challenge is identified, the physician-led kaizen team uses a “big idea scope sheet” as a blueprint to solving the problem, said Dr. Greenfield.

It has been frustrating to learn that HCA has more than enough resources to address our concerns. Last year, HCA’s profits rose to over $5.7 billion. Compensation for HCA’s CEO soared to over $23 ...