Tesla now thinks that customer feedback is valuable, announcing new ways to get in touch and gather feature requests using a ...

Tesla is already making other customer-facing changes in anticipation. In June, it revealed that it’s building 100 new service centers, a big jump from the 150 it currently has.

Elon Musk has personally intervened after his company initially failed to assist a loyal Tesla customer in dealing with a ...

Elon Musk Working To Improve Tesla Service, Says Customers Should Be Paid For Rescheduled Appointments Elon Musk says Tesla is working to establish same-day servicing for 50% of customer complaints ...

Poor customer service could tarnish Tesla and Starlink's reputation and growth over time, experts say. Musk's persona might also mean consumers judge his brands more harshly than competitors.

Tesla is quietly walking back one of the more polarizing changes it introduced with the updated Model 3 Highland.

The National Highway Traffic Safety Administration probe focuses on incidents involving the automaker's self-driving ...

Tesla Elon Musk says Tesla’s customer service response time is new priority with increased delivery volume Fred Lambert | Sep 12 2018 - 5:56 pm PT 0 Comments ...