Women much more enthusiastically embraced the live chat function during pandemic Zoom classes than men, according to a new UNLV study. Researchers hope the data could be a key to broadening ...

The importance of live chat cannot be overstated as witnessed by the results of a study by Zendesk, which revealed 92% customers feel satisfied when they use the live chat feature, compared to ...

A Business Insider Intelligence study from 2016 showed that live chat has mostly been adopted by smaller, online-only retailers, with some big names like Nordstrom and Walmart sprinkled in-between.

Brief: Fourteen percent of chatbot conversations lead to a chat with a live human being, according to a study of chatbot usage by SnatchBot, a bot building platform, shared with Mobile Marketer.The ...

Live chat Ask our Student Recruitment and Study Abroad team questions about applying to and studying at LSE. Virtual Graduate Open Events Find out more about studying a postgraduate programme through ...

The Power Of Live Chat: 5 Surprising Statistics That Show How Consumers Want Their Questions Answered There’s a right way to chat, and a wrong way. EXPERT OPINION BY NICOLAS COLE , CONTRIBUTOR ...