Enabling hotel guests to customize their rooms fosters customer loyalty
Hotel guests who can customize their rooms by selecting the layout, snack bar offerings, and softness of the pillows are more ...
‘Happened to me’: Hilton guest says he had a premonition to barricade his door. Then someone tries to come in that night
“At 10:30, somebody tried to come in our room. Called front desk, they said it’s an engineer. You gotta follow your first ...
‘What is going on?’: Hotel guests opens Holiday Inn room. Then she sees what’s inside
A Holiday Inn customer was shocked to check into her room and find a family already making themselves at home inside.
Hotels lean into sleep tourism trend with recovery suites, new amenities aimed at rest
The travel trend of sleep tourism is growing as hotels with major portfolios like Hilton add more programming aimed at ...