2.4%) and a 2.2X greater YOY increase in cross-sell and upsell revenue. When your firm can provide a unified customer profile and leverage it by frontline employees doing your customer support or ...

Economic fluctuations, a tight labor market, and evolving consumer behaviors are just a few of the factors contributing to high attrition rates among frontline workers. This attrition has a direct ...

The people who are managing your products and customers have insights that could help your business avoid headaches and gain customers. Two billion people worldwide—that’s 80% of the global ...