How Can Financial Firms Leverage AI To Transform Customer Service?
As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...
Finextra1mon
Is 2025 the year finance fully embraces customer service technology?
As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will ...
The Courier-Journal23d
Cash App (again) ordered to pay millions in refunds. How Kentucky users can get back money
The Consumer Financial Protection Bureau earlier this ... A telephone number to Cash App 'customer service' was anything but. Cash App users were deprived of "meaningful and effective customer ...
Digital Transactions16d
Financial Services Companies Are Embracing AI for Customer Interaction and in the Back Office
In its latest “State of AI in Financial Services” report, Nvidia found that 60% of more than 600 global financial-services ...