How Can Financial Firms Leverage AI To Transform Customer Service?
As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...
Finextra1mon
Is 2025 the year finance fully embraces customer service technology?
As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will ...
The Courier-Journal22d
Cash App (again) ordered to pay millions in refunds. How Kentucky users can get back money
The Consumer Financial Protection Bureau earlier this ... A telephone number to Cash App 'customer service' was anything but. Cash App users were deprived of "meaningful and effective customer ...
JD Supra14h
Consumer Finance Monitor Podcast Episode: Banking as a Service
Our podcast show today features Jason Mikula, publisher of Fintech Business Weekly; a newsletter going beyond the headlines to analyze the ...
Strategies to deliver a standout customer onboarding experience
In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is ...
Digital Transactions15d
Financial Services Companies Are Embracing AI for Customer Interaction and in the Back Office
In its latest “State of AI in Financial Services” report, Nvidia found that 60% of more than 600 global financial-services ...