As Team '25 opens, Atlassian unveils new customer service and skills apps, makes its Rovo AI tool free for most users and ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

With customer authorization, Samsung’s HRM tool enables contact center advisors to remotely diagnose, monitor, and even ...