News

AI is changing how software companies charge customers. Welcome to the pay-as-you-go future.
AI is transforming SaaS pricing from traditional per-seat licenses to usage-based, pay-as-you-go plans, driven by the rise of ...
More than 100 public software companies are getting 'squeezed' by AI, a new study finds
AI is transforming SaaS, leaving companies caught between nimble startups and tech giants investing billions, AlixPartners ...
A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation
A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.
Genesys sees uptick in revenue customer base with AI adoption
US-based customer support software provider Genesys is witnessing growth in customers and revenue from India as more ...
Banking Tech Awards USA 2025 Names ARGO as a Finalist for Best Personalization Solution – Customer Engagement & Actionable Insights
ARGO, the leading provider of high-value technology and analytical-sciences software for the financial services and healthcare industries, has been named a Banking Tech Awards USA 2025 finalist in the ...