A survey, or monitoring calls to customer service, could reveal loyalty, intent to buy again, the specific parts of the "customer journey" that were most pleasant. "People don't choose based on ...

AI is revolutionizing customer service, providing organizations with new ways to improve ... Download the Harvard Business Review Pulse Survey to explore how companies are currently using AI solutions ...

This article, Survey: Customers prefer AI chatbots to live customer service agents, was first published at The Desk. To ...

In a year marked by economic uncertainty, credit unions continue to win the trust and loyalty of their members, outperforming ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

TOKYO -- Is saying "smile please" to store staff considered harassing the workers, known in Japan as "customer harassment"?

Key findings of the survey show that 44% of "full-service casual restaurants" said ... choose restaurants in Maryland or Virginia. Other customer habits surveyed include: 32% are selecting cheaper ...

Among the survey findings about health care issues that worsened since Optum took over regional health providers: About 36% of Optum patients who responded reported serious customer service ...