Customer reviews do more than rate your company’s products or services. They help consumers form opinions about your business. It’s for this reason you’ll want to encourage feedback. But how?

When the company receives a negative review, it contacts the customer to resolve the problem. Often, the reviewer will update their feedback based on the interaction.

If you get too many one-star customer ratings on Yelp or another review platform, it can hurt your business. If there aren’t a lot of ratings for your business but there are a high number of ...

20 positive review examples by industry Getting customers to write positive reviews about your business can be challenging. That’s why it’s always a good idea to share testimonials on your site to ...

In this context, it behooves businesses to place more weight on the value of customer reviews. This is where review amplifiers come into play. Currently, there are two of them: Google and Facebook ...

Amazon’s AI-written product reviews aren’t as bad as you think The computer-generated digests of customer reviews can give you a gist of feedback — or they can lead you astray ...