Customer Relationship Management (CRM) tools have evolved far beyond their original purpose of organizing client data and tracking sales.

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...

Effective communication plays a major role in the foundation of every patient services group. Using an efficient CRM for ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Near-term debt obligations could hamper Q1 2025 earnings for Pegasystems, but robust contract value might bolster sentiment.

BD expert Nic Coppings writes that there is a connection crisis in today's market because too many people lean on digital ...

The digital world relies on eCommerce as both a fundamental component for business development and customer relationship ...

NEW YORK--(BUSINESS WIRE)-- Zeta Global (NYSE: ZETA), the AI-powered marketing cloud, today announced that Pamela Lord has been appointed as its President of Customer Relationship Management (CRM).

Notably missing from Bigin are any kind of AI features. That's a departure from the pricier Zoho CRM, which leans into the ...

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something ...

Hear from CX leaders who are using Agentic AI and can highlight the success of their CX organizations since its ...