Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust.

What questions are effective for uncovering emotional pain points, revealing existing processes, and directly identifying bottlenecks? Learn how to address pain points and define success metrics to ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it differently, they're trapped in an AI maze. The most common complaints include ...

In response to the fact so many taxpayers call for help with their taxes at this time of year, the agency suggested an alternative if you need customer support. Here's what the IRS wants you to do ...

To access Amazon’s Customer Service Help Page, go to the website landing page and click on " Customer Service " in the top left of the screen.

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

Maintaining that trust relies on IQVIA being a customer-centric organization, including anticipating industry needs and innovating new solutions to meet customer expectations that have transformed ...

A newly released survey commissioned by security vendor TripWire with the Ponemon Institute suggests that customers need help connecting actual risks to their security strategies. The report ...

Federal assistance for PPL Electric Utilities customers to help with their heating bills is still available, but time is running out. The federal Low-Income Home Energy Assistance Program provides ...

Customers have different needs and desires when buying items. They might want different styles or sizes, or even completely different products altogether. For example, a clothing shop may need to ...