ConsumerAffairs19d
Consumer Satisfaction and Business Performance
J.D. Power conducts regular surveys to measure customer satisfaction with certain industries, specifically the brands within those industries. It recently reported that Capital One leads in the ...
ProgressiveGrocer14d
Trader Joe’s, Publix and Sam’s Club Earn Top Marks for Customer Satisfaction
The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...
24/7 Wall St14d
Walmart Hit by Rock-Bottom Customer Satisfaction
Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...
MacTech14d
Apple Store satisfaction drops 5% in latest ACSI Retail and Consumer Shopping Study
Amid this dichotomy, overall customer satisfaction with the retail sector inches up 0.4% to a score of 78.3 (out of 100), according to the American Customer Satisfaction Index (ACSI) Retail and ...
Business Wire11d
Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds
Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...