In terms of other live chat functions, you can see what customers are typing before they even send their message, assign contextual tags to each chat, or access previous chats using an archive.

Text messaging and instant messaging are similar because they are both used to send text messages. However, text messaging ("texting") uses the cellular phone service, whereas instant messaging ...

Exchanging text messages in real time between two or more people logged into an instant messaging (IM) service. Unlike email, messages are sent immediately, whereas email can be queued up in a ...

Did you know that 60% of companies have experienced data breaches through unsecured messaging platforms? While chat tools streamline workplace communication, without proper archiving protocols, every ...

The use of instant message, typically referred to as IM, can save a lot of time at work. Instead of walking over to someone's desk, you can send them an online chat to get a quick response.

According to reports, WhatsApp is working on two brand-new, cutting-edge artificial i (AI) capabilities that will provide ...

Offer your best promotions and get to the point, already -- or customers will unsubscribe just as quickly as they opted in to receive your instant messages.