A Pueblo AT&T call center that opened in 2006 and employed nearly 500 people at its peak is set to close in June. Here's what ...

When the U.S. Army Corps of Engineers was tasked to conduct debris removal following the Southern California wildfires, they ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

It's a customer-centric world. The call center customer experience plays a critical role in how brands build loyalty and trust. As businesses shift toward omnichannel engagement, call centers and ...

COLUMBUS COUNTY, N.C. (WECT) - The Columbus County 911 Call Center is currently offline, according to the Columbus County ...

Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

Hawaii County’s new 17,127-square-foot Emergency Call Center in Hilo opened this week, housing dispatch operations for the Police and Fire departments.