But the caller wasn't actually a company employee. He was a Scattered Spider criminal trying to break into the retailer's systems - and he was really good, according to Jon DiMaggio, a former NSA ...

The National Cyber Security Centre (NCSC) has warned that criminals launching cyber attacks at British retailers are ...

The early call brought Decision Desk HQ into the national spotlight ... technology and improved reporting processes could help speed things up in some areas. Still, McCoy cautions that the ...

Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk. Ensure that calls are assigned to the next resolver groups within the specified timeframes. Working ...

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...