But the caller wasn't actually a company employee. He was a Scattered Spider criminal trying to break into the retailer's systems - and he was really good, according to Jon DiMaggio, a former NSA ...

CISOs should fortify help desk and employee defenses, enhance intrusion detection and tracking capabilities, and recognize ...

The early call brought Decision Desk HQ into the national spotlight ... technology and improved reporting processes could help speed things up in some areas. Still, McCoy cautions that the ...

The National Cyber Security Centre (NCSC) has warned that criminals launching cyber attacks at British retailers are impersonating IT help desks to break into organisations. Hackers have targeted ...

Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk. Ensure that calls are assigned to the next resolver groups within the specified timeframes. Working ...