Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy ...

But for Tina Mathieu, deputy director of the Utah Communications Authority, better call routing is bringing significant progress to her work in public safety dispatch. Mathieu’s agency oversees ...

Verizon announced Wednesday that it will work with Denver and other cities across the United States to install upgraded 911 call-routing in the wake of the shooting death of Ma Kaing, a beloved East ...

With a well-optimized routing system, they can easily find the department they’re looking for without being transferred from one agent to another. The key is designing call flows that take ...

Whether handling high call volumes during peak periods or routing inquiries based on specific customer needs, ACD systems enable businesses to deliver personalized and effective service.

The National Police Chiefs’ Council (NPCC) says police 101 call wait times are now at record lows.

not least call recording, IVR, routing, and real-time monitoring. As a cloud-based system it can be set up within minutes, and analytics allows for KPI to be tracked and monitored. Freshdesk ...

On Wednesday, NAMI and a coalition of over 40 national organizations sent a letter urging leadership at the FCC and HHS to take action to improve the routing of 988 calls. “We are talking about ...

Ericsson has agreed to sell its US-based subsidiary iconectiv to Koch Equity Development LLC for approximately 10.6 billion Swedish kronor ($1 billion). The deal is expected to provide Ericsson ...