IRVINE, CA / ACCESS Newswire / March 18, 2025 / Greetmate, a leader in AI-driven communication technology, has announced the launch of its ...

Don't give up on the phone as a channel until you see how call analytics platforms can transform your marketing. The post 10 features and capabilities you need in a call analytics platform appeared ...

Skills-based call routing is typically an automatic call distributor (ACD) working in conjunction with a LAN database and CTI connection. When done right, this feature is a real customer winner!

A call mis-routed from Juneau roused multiple emergency responders on Monday and Verizon customers have had trouble when ...

An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service.

This cloud-based communication technology is easy to set up and manage through an online dashboard, with advanced features for call routing, team collaboration and customer service. However ...

Cloud phone systems are scalable and flexible for remote teams, providing advanced call routing and customer service features. However, pricing varies widely among providers, making it difficult ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

Google Voice is a popular tool for businesses and professionals alike, but it does have it's limitations. Here five ...

Variphy, a leader in Unified Communications (UC) reporting and analytics, has announced the launch of CUBE CDR analytics in Variphy Cloud, bringing advanced call data reporting, traffic analysis, and ...

Having the right routing number is essential when you set up direct deposits, receive wire transfers, or move funds between ...