As such, they also have cloud-based call center solutions. The service has a good set of features, such as call recording, automatic call distribution (ACD), and interactive voice response (IVR).

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

PHILADELPHIA, PENNSYLVANIA / ACCESS Newswire / February 11, 2025 / Advanced Call Center Technologies (ACT), a 100% employee-owned global leader in customer experience and business process ...