ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Public safety deputy, OUC director, DC fire chief discuss 911 dispatch center improvements
7News is learning more about the updates and improvements happening within D.C.'s Office of Unified Communications (OUC). A ...