The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

KEY TAKEAWAYS • Using AI in call centers introduces many benefits, including improved productivity, consistency, and cost savings. By delivering data-driven insights and allowing call centers to ...

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

Capability Description; Comprehensive Interaction Analysis: AI can analyze 100% of customer interactions across channels (i.e., voice, chat, and email) to identify patterns in customer sentiment ...