The Welsh Ambulance Service Trust (WAST) handler should have escalated the call for Robert Weekley, 75, who died in his flat in Barry, to the most urgent level of 'red', which requires an ...

The London Ambulance Service call handler was asleep after a night shift when her dad collapsed. Eddie was gasping for breath and then stopped breathing altogether as he changed colour.

AN AMBULANCE service call handler told how someone threated to blow up his family, as new figures showed Scottish Ambulance Service staff have suffered more than 300 physical and verbal assaults ...

The trial continues at Norwich Crown Court. Mr Kaolski worked as a call handler for the East of England Ambulance Service and his work identification pass was shown to the jury. The prosecution ...

But follow them, communicate, be absolutely clear, and lives can be saved. Every day, ambulance service call handlers and dispatchers sit down at their desks with this knowledge. For a brief few ...

“Call handlers take a wide range of maternity ... Chief Medical Officer Dr Fenella Wrigley said: “Everyone at London Ambulance Service is well trained to face the unexpected, but a call ...

Changes have been made to the systems used by 999 call handlers after the death of a 33-year-old nursing student at her home in Bridgend. University of South Wales student Amy Louise Hortop, called ...

An emergency call about a fatal house fire in Preston in which two children died was wrongly categorised by the North West Ambulance Service ... by a NWAS call handler at 7.56pm.

A Norwich 999 call handler has been hailed as a life-saver after she talked ... after she was celebrated at an East of England Ambulance Service Trust (EEAST) ceremony on Wednesday, July 4. READ MORE: ...

He called 999 and a call handler at London Ambulance Service headquarters talked him through how to safely deliver the child. He said: “I was panicking so much when I called 999 but the call ...