In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Yelp said on Tuesday that it's working on deploying AI-powered 'voice agents' to help service providers and restaurants ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Hello and welcome to Eye on AI. In this edition…consultants’ automation dilemma…OpenAI unveils a shopping feature for ChatGPT ...

Despite aiming that investment at customer experience, 30% of executives told Storyblok that the tech only slightly improved ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the ...

A new report highlights the transformative impact of "agentic AI" on customer service, revealing significant improvements in ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

In today's fast-paced digital landscape, businesses are constantly seeking innovative ways to enhance customer interactions ...