A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

According to a recent report by Mizuho analysts, efficiencies generated by AI could lead to an improvement of up to 7.5% in ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

AI innovation in agentic AI, agents and new products in 2025 is led by AWS, Databricks, Dataiku, Google Cloud, GitHut, IBM, ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

AI adoption doesnt need to be expensive or complex and that automation in areas like invoicing, customer service, and ...

As artificial intelligence reshapes everything from customer service to research and development, the digital threat ...