A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

AI innovation in agentic AI, agents and new products in 2025 is led by AWS, Databricks, Dataiku, Google Cloud, GitHut, IBM, ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

AI adoption doesnt need to be expensive or complex and that automation in areas like invoicing, customer service, and marketing can yield immediate benefits.

The episode’s title comes from a core idea that Justin and Jake repeatedly return to: “turning on all the lights” before diving into AI or advanced analytics. In practice, this means integrating and ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

A Deloitte survey revealed that most of the restaurant industry execs polled expect AI to have a big impact on customer ...

As artificial intelligence reshapes everything from customer service to research and development, the digital threat ...