In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

A new report highlights the transformative impact of "agentic AI" on customer service, revealing significant improvements in ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Today, customers want fast and personalized support, whether they are placing orders or looking for information. Enter the AI ...

Yelp said on Tuesday that it's working on deploying AI-powered 'voice agents' to help service providers and restaurants ...

The role of agentic AI has grown rapidly over the past several months as organizational leaders seek ways to accelerate AI ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

In today's fast-paced digital landscape, businesses are constantly seeking innovative ways to enhance customer interactions ...

When AI indicates that a customer is likely to leave, the team has a heads-up to reach out to find out what’s going on—or ...