CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for a more analytics-driven future.

According to the big data analytics cover story in the November/December 2015 issue of InTech (www.isa.org/intech/20151201), "Manufacturing firms have the benefit and ...

Summary: Global executives that understand the full value of advanced analytics are making it a core element in their business strategies and using it as a competitive differentiator. That’s why ...

COVID-19 is accelerating IT cloud investments to deliver the innovations required to cope with the pandemic and other market disruptions. Process manufacturing encompasses critical industries ...

Partnerships with the right software vendors can facilitate greater collaboration between providers and payers. Healthcare execs have big plans to invest in AI and advanced analytics software to ...

Two weeks after reports it was in talks to be acquired, SAS, one of the IT industry’s largest privately held companies, said Thursday that it is taking financial and operational steps in ...