Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.

The 5W2H (what, when, where, why, who, how, how much) method is deceptively simple. Ask the right questions in the right order and let the answers lead you to a great problem statement. Example of ...

Root cause analysis is an excellent framework for diagnosing your PPC campaigns. However, you will need tools to help activate this process. Below are a few tools that can help you analyze issues ...

The PCAOB has a proposal for new quality control system regulations, pending since November 2022, that would require root cause analysis. The observations happen to come along as many firms work to ...

Both the complaints team and the root cause analysis team put the customer at the centre of their processes. But where the complaints team works hard to get the best outcomes for individual customers, ...