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Exclusive: This Sequoia-backed AI startup can run thousands of voice interviews at once—and it’s raised $27M to disrupt market research
Listen Labs, a Sequoia-backed startup that uses AI to conduct thousands of voice interviews simultaneously for customer ...
A Fiserv VP tapped AI to get better customer feedback. She explains how the tech is 'cracking the code' on pain points.
The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...
Sprinklr Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner® Magic Quadrant™ for ...
Marketing1d
The Benefits of Operationalizing VoC Data in Real-Time for Frontline Employees
Operationalizing voice of the customer (VoC) feedback data in real-time is essential for organizations aiming to improve customer satisfaction and loyalty, along with overall business performance.
Breaking the language barrier: how real-time translation is reshaping CX’s future
THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...
Yahoo Finance8d
Voice of Customer (VoC) Market Disruptions: Riding a High-Growth Wave Through 2030 at CAGR 16.66%
As organizations strive to become more customer-centric, Voice of Customer platforms have become essential tools for capturing and acting on feedback across multiple channels. Enterprises in ...
Business Wire7d
11:11 Systems Named an Aspiring Provider in the 2024 Gartner Peer Insights™ Voice of the Customer for Disaster Recovery as a Service
“We believe our inclusion in the Voice of the Customer report demonstrates our commitment to serving as a trusted partner, earning our customers’ loyalty and driving tangible business impac ...