Chappell Central, Inc. expects that each employee will strive for 100% customer satisfaction at all times, for our customers are not dependent on us, rather we are dependent upon our customers. Chappell Central, Inc. employees shall endeavor to listen carefully to the customer’s needs and ask necessary questions in order to determine the best course of action to satisfy a customer need. The goal is to be friendly, courteous, fair and honest to customers and fellow employees alike.